Honey Badger Mercantile FAQ & Store Policies
Answers to the questions we hear most about shipping, free local pickup, item condition, returns, holds, and how to consign or sell with us. Wildly good finds live here.
Ordering & shipping
Do you ship orders?+
Yes — we carefully pack and ship within the United States. Greater Houston customers can choose free local pickup by arrangement at checkout.
Tip: If you’re nearby, choose local pickup and we’ll arrange the details with you.
When will my order ship?+
Most orders leave our shop in 1–3 business days. You’ll receive a confirmation email when your order is packed and on its way, or when it’s ready for pickup.
How much does shipping cost?+
Shipping is calculated at checkout based on weight, size, and destination. We keep packaging efficient to save you money while protecting your items.
How does free local pickup work?+
Select Local Pickup at checkout. We’ll email you when your order is ready and arrange the pickup details with you. See upcoming markets and local shopping updates on our Shop Local & Pop-Ups page.
Can you combine multiple orders to save on shipping?+
If you place more than one order before we’ve shipped, reach out via our Contact page. We’ll do our best to bundle and refund any extra postage.
What if my package is delayed or damaged?+
We pack with care. Once in transit, the carrier handles delivery. If something arrives damaged or goes missing, contact us promptly — we’ll help start a claim and work toward a solution.
Product condition
Are your items new or preowned?+
We specialize in preowned and vintage goods — clothing, children’s books, toys and plush, costumes, home finds, collectibles, and the occasional unexpected treasure. Each item is unique and priced with its story and condition in mind.
How do you describe condition and flaws?+
Every piece is inspected and photographed. Any notable wear, patina, or flaws are described in the listing. Vintage items may show gentle age; that character is part of the charm, and we disclose anything beyond normal wear.
Are clothing and soft goods cleaned?+
Yes. Garments are freshly laundered or steamed as appropriate, and we surface-clean toys, plush, and books when safe for the materials. If you need extra measurements or photos, just ask via Contact.
Do sizes run true?+
Sizing can vary by era and brand. Check the photos and description for tags and measurements when available. We’re happy to help with fit questions before you buy.
Returns, exchanges, and holds
What is your return policy?+
Because most items are one-of-a-kind and consigned, all sales are final. If an item arrives significantly not as described, contact us within 3 days of delivery or pickup and we’ll make it right.
Can I cancel an order?+
If your order hasn’t shipped or been prepared for pickup, we can usually cancel it. Reach out as soon as possible via our Contact page with your order number.
Will you hold an item for me?+
We can occasionally hold an item for up to 24 hours upon request. Holds are not guaranteed and may be declined for high-demand pieces. Items are considered sold only after checkout is completed.
Consignment & selling with us
What do you accept on consignment?+
We look for seasonally appropriate, gently loved pieces with personality: preowned clothing, children’s books, toys and plush, costumes, collectibles, vintage treasures, and tasteful home finds. Choose Ready-to-List Consignment for clean, complete items that are ready to photograph, or ask about VIP Full-Service for larger collections that need hands-on sorting, preparation, and pickup.
How does consignment work at Honey Badger Mercantile?+
We review what you bring in, set fair market pricing based on brand, condition, demand, and comparable sales, and then list your items through the online and local sales channels that fit them best. Payout timing and terms are outlined on our consignment page.
Do you buy items outright?+
Our primary model is consignment. On a limited basis we may purchase select items we know our shoppers will love. Availability varies — check Sell with us for updates or contact us.
How do I get started?+
- Read our current intake details on Sell with us.
- Gather clean, curated items that match our mix.
- Reach out with questions via Contact. We’ll guide you from there.
Still have questions?
We’re an online-first resale and consignment business serving Greater Houston, and we’re happy to help. Send us a note and we’ll get back to you soon.
Policies may be updated from time to time. This page reflects our general practices today. For time-sensitive questions, please contact us before purchasing.